Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Nice location
Tasty German cuisine
Lack of room cleanliness control
Construction nearby
7.4/10
Very good
Rooms
7.7
Location
7.7
Service
7.0
Dining
7.7
Guest reviews
7.4/10
based on 7 reviews
4/5
based on 359 reviews
8.4
8.4/10 based on 4699 reviews
#156 of 641 hotels in Berlin based on Tripadvisor
Marcus
United Kingdom,
April
2024
8.8/10
The hotel rooms were spacious and clean, with a very good breakfast offering a wide selection of food for different tastes. The staff was friendly and knowledgeable. The location was new and in good shape, making it easy to reach all the sights around. Dining was wonderful with a variety of choices, but slightly pricey at 22 Euro per person. The facilities were well-maintained and enjoyable.
Rooms
9.0
My room was big and included an armchair, table, Nescafe coffee machine, and water boiler with capsules and tea bags. It was clean, comfortable, warm, and not noisy.
Service
9.0
The staff at the hotel were very friendly and knowledgeable. They made my stay pleasant and hassle-free.
Location
9.0
The hotel's location was new and in great shape, with easy access to all the sights around Alexanderplatz. It was convenient with nearby public transport options.
Dining
8.0
The dining experience was wonderful with a variety of delicious options to choose from. However, it was a bit expensive at 22 Euro per person.
Facilities
9.0
The hotel facilities were top-notch, including a gym and sauna for guests to enjoy. Everything was well-maintained and added to my overall experience.
Jonny
United Kingdom,
February
2024
7.8/10
I had a wonderful stay at this hotel. The rooms were bigger than I expected, with a great breakfast and a super helpful staff. However, my room was facing the back of the hotel where some new large buildings were under construction.
Rooms
8.0
The room was spacious, clean, and renovated.
Service
9.0
The staff was helpful, kind, and respectful, always on hand and truly friendly, assisting us with our requests.
Location
7.0
The location was great, very near to the center. However, it's not the best as it is not so close to the city center.
Dining
7.0
The dining experience was good with enough choice of sweet and salty items, all very tasty. However, it was pricey at €22.50 per person for breakfast.
Facilities
8.0
The facilities were well-maintained, and the hotel took care to ensure safety.
Nicole
United States,
February
2024
7.0/10
I was pleasantly surprised by the hotel. The room was spacious, the bed was comfortable, and the walk-in shower was a nice touch. Everything was clean, well-organized, and efficient. However, the service seemed to have more trainees than professionals, which affected the overall experience.
Rooms
8.0
The room was bigger than I expected and very comfortable. The walk-in shower was a great feature.
Service
6.0
While the staff was helpful, kind, and respectful, there seemed to be more trainees than seasoned professionals. They tried their best, but the service lacked a bit of experience.
Location
7.0
The location was great, close to a tram stop and many attractions. However, it wasn't as close to Alexanderplatz and the city center as I had hoped.
Dining
7.0
The dining experience was good with a variety of options to choose from. However, the breakfast was quite expensive at €22.50 per person.
Facilities
7.0
The facilities were sufficient, but nothing exceptional stood out.
John
United States,
November
2023
6.8/10
The hotel had both positive and negative aspects. While the rooms were not ideal due to technical problems, lack of view, and central heating control, they were very nice and clean. Unfortunately, the hotel was located next to a construction site starting early on weekends. The location had its pros and cons, being close to trams but not exactly at Alexanderplatz. The dining experience varied from a high price to rich and delicious dishes.
Rooms
7.0
The rooms were very nice and clean.
Service
6.0
Some staff members were friendly and helpful.
Location
6.0
Close to trams but not at Alexanderplatz.
Dining
8.0
Varied dining experience with rich and delicious dishes.
Facilities
Leo
United States,
November
2023
7.0/10
My stay at the hotel was a mix of positives and negatives. The location was convenient with easy access to transportation but a bit far from the city center. The rooms, although small, were typical for a European city. The service was friendly but lacked some helpfulness in providing information. The dining experience was outstanding with a variety of options offered during restricted times. However, the facilities were lacking in certain aspects.
Rooms
7.0
The room, despite its small size, was in line with what I expected in a European city.
Service
6.0
The service was friendly, but I wished they could have been more proactive in assisting with information.
Location
8.0
The hotel's location was easily accessible by all modes of transportation, making it convenient to explore the city.
Dining
9.0
The dining experience stood out with a great selection offered during specific time slots.
Facilities
5.0
The facilities could be improved to meet the expectations of all guests.
Brent
United States,
November
2023
7.0/10
My stay at the hotel was a mixed experience. The location was nice, not far from Alexanderplatz and with good tram connections, but there was ongoing construction nearby. The service was efficient but lacked a personal touch. The dining options were traditionally German and tasty, but a bit pricey. The rooms were suitable for business travelers but lacked control over cleanliness from the staff.
Rooms
7.0
The room was well-equipped for business travelers with necessary amenities like a mini-fridge and a TV. However, cleanliness was an issue that seemed out of control for the hotel staff.
Service
6.0
The staff were efficient but seemed to lack a personalized approach. After a flight delay, they were helpful but not overly friendly.
Location
8.0
The hotel has a convenient location not too far from Alexanderplatz and with good tram connections, despite the ongoing construction nearby.
Dining
7.0
The dining experience offered traditional German cuisine, which was tasty but on the expensive side.
Facilities
7.0
Nice location
Lack of room cleanliness control
Maurice
United Kingdom,
July
2023
8.0/10
The hotel is conveniently located near downtown Berlin, right across from the tram stop, making it easy to explore the city. The rooms are spacious and comfortable, but it lacked a coffee machine or kettle which was a slight downside. The dining options were varied and of good quality. The service was a bit mixed, with some helpful staff but others being cold and providing contradictory information.
Rooms
8.0
The rooms were spacious and comfortable, offering a good size for a pleasant stay.
Service
7.0
While some staff members like MrDom at the reception were helpful, I found a few others to be a bit distant and sometimes gave conflicting information. It would be great if they all made more effort to assist guests.
Location
9.0
The hotel is conveniently located near downtown Berlin, just a short bus and tram ride from Alexanderplatz, with the added convenience of having the tram stop right across the road.
Dining
8.0
The dining experience offered varied and good quality options that catered to different tastes, which was a pleasant surprise.
Facilities
8.0
The hotel provides all the necessary facilities for a comfortable stay, ensuring guests have what they need during their visit.
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